Auto Loans
Get the vehicle you want at competitive auto loan rates designed for our members. Apply online or in person at any of our 18 branch locations.
Fraud Awareness
At Crane Credit Union, we’re serious about stopping fraud, and your account safety and security is our top priority. We will never call or text you to ask for account information, access codes, card information or online banking username/password.
If you receive a call or text message asking you for personal information, contact us immediately at 800-692-3274.
How We Protect You
We’re looking out for you 24/7. From smart security tools to real-time alerts, we’ve built in layers of protection to help keep your accounts safe and give you peace of mind while you bank.
- Multi-Factor Authentication: Added layers of security help verify your identity.
- Secure Messaging: Communicate safely within online banking.
- Instant Card Lock: Lost your card? Lock it instantly through the mobile app.
- 24/7 Fraud Alerts: When we detect suspicious activity on your debit or credit card, we will send you a real time automated fraud alert via email and text. Learn more below.
How it Works
- Email: When suspicious activity is detected, you ‘ll receive an interactive fraud alert email from no-reply@fraud.pscu.com. The email will contain our logo and a subject line of Crane Credit Union Fraud Alert. The email will ask you to click a green button if the transaction is authorized and a red button if it is not.
- SMS Text: Along with the email, an SMS text will also be generated. The text message is free for cardholders and will say Crane CU Fraud Alert. The text is interactive and will ask you to reply Y (yes) or N (no).
- Digital Phone Call: If you are unable to respond to the email or text message within 30 minutes, you will receive an interactive digital phone call. If the phone call is not answered, you will receive a digital voicemail, prompting you to call back at a specific phone number.
Crane Credit Union will never initiate a phone call, email, or text message asking you for confidential information. Do not respond to any request for confidential information such as account numbers, passwords, or PIN and contact CCU immediately at 800-692-3274.
To take advantage of Automated Fraud Alerts, make sure your email and mobile number is on your CCU account. You can add it by visiting your closest Crane Credit Union location or calling us at 800-692-3274.
How it Works
- Email: When suspicious activity is detected, you ‘ll receive an interactive fraud alert email from no-reply@fraud.pscu.com. The email will contain our logo and a subject line of Crane Credit Union Fraud Alert. The email will ask you to click a green button if the transaction is authorized and a red button if it is not.
- SMS Text: Along with the email, an SMS text will also be generated. The text message is free for cardholders and will say Crane CU Fraud Alert. The text is interactive and will ask you to reply Y (yes) or N (no).
- Digital Phone Call: If you are unable to respond to the email or text message within 30 minutes, you will receive an interactive digital phone call. If the phone call is not answered, you will receive a digital voicemail, prompting you to call back at a specific phone number.
Crane Credit Union will never initiate a phone call, email, or text message asking you for confidential information. Do not respond to any request for confidential information such as account numbers, passwords, or PIN and contact CCU immediately at 800-692-3274.
To take advantage of Automated Fraud Alerts, make sure your email and mobile number is on your CCU account. You can add it by visiting your closest Crane Credit Union location or calling us at 800-692-3274.
Tools to Protect Yourself
Fraud can happen to anyone, but staying informed is your best defense. Our resource center is filled with expert tips, common red flags, and essential tools to help you recognize and avoid scams. Stay one step ahead—explore our fraud prevention insights.
- Enable Alerts: Set-up account alerts within online banking and our mobile app to catch unusual activity early.
- Card Controls: Set spending limits and turn on transaction alerts within our mobile app.
- Keep Contact Info Updated: We can reach you quickly if fraud is suspected.
- Use Strong Passwords: Avoid common words or sequences. Consider a password manager.
- Educate Yourself: Stay current on the latest fraud trends.
Scams and Alerts
Stay alert and protect yourself from scams. Scammers use deceptive tactics to trick you into sharing personal or financial information. At Crane Credit Union, we’re here to help you recognize common scams, avoid falling victim and take action if you’ve been targeted.
Report Fraud Immediately
If you think you’ve been a victim of fraud or notice suspicious activity on your account, don’t wait. Contact us right away. The sooner you act, the faster we can help protect your finances and secure your information.
- Call Us: 800-692-3274 or 812-863-7000
- Send us a message through the Online Banking Portal
- Visit your nearest branch
Helpful Resources
Want to learn more or report a scam? These trusted sources offer tips, tools, and easy ways to take action if you’ve been affected by fraud. Whether you’re protecting your identity or filing a report, these links can guide you every step of the way.
- IdentityTheft.gov: Report identity theft and get a personalized recovery plan from the FTC.
- FBI Scams & Safety: Stay informed with official warnings and scam trends straight from the FBI.
- IC3.gov: File a cybercrime complaint with the FBI’s Internet Crime Complaint Center.
- FTC Fraud Reporting: Report fraud, scams, and bad business practices directly to the Federal Trade Commission.
- MyCreditUnion.gov: Learn how to protect your money with resources made just for credit union members.
- Consumer Financial Protection Bureau: Find tools to help you recognize and respond to financial fraud.
You may also be interested in:
Crane Cares
See how Crane Cares makes an impact on your community, from random acts of kindness to partnerships with local schools and organizations.
Savings & Money Markets
From youth and teen accounts to money market accounts and more, learn how to save and grow your money.