Branch Lobbies Update – May 6th
After reviewing the Governor’s plan to safely reopen Indiana’s economy, we want to provide the membership an update regarding branch lobbies. Currently lobbies are closed and available by appointment only. Drive-thrus remain open and members are strongly encouraged to continue using electronic services as an alternative to visiting a branch.
The credit union is developing a plan to safely reopen our lobbies, with some locations tentatively scheduled to reopen as early as May 18, 2020. This is subject to change. Due to different factors and concerns, not all locations will reopen at the same time. More details regarding locations and dates will be released as soon as possible.
To ensure the safety of members and staff, below is a list of items to expect once lobbies reopen:
- We will limit the amount of members inside at any given time.
- Routine cleaning and disinfecting will be conducted throughout the day.
- Increased access to hand sanitizer and disinfecting wipes.
- Social distancing in the teller lines, lobby areas and offices will be required.
- Teller stations, member service desks and offices will be equipped with germ shields/plexiglass barriers.
- Shareable items such as pens will be removed. If a pen is needed, members will be directed to keep the pen after use.
- Staff may choose to wear face masks and we encourage members to as well. However, we may ask you to temporarily remove your face mask for security and identification purposes.
Please keep in mind the health and safety of our members and staff is our top priority. Thank you.
Member Alert – March 19th
To ensure the health and well-being of our employees, members and the communities we serve, our branch lobbies are closed until further notice. Our branch drive-thrus will remain open to handle your transactions. Branch lobby service to address more specialized or urgent account and lending needs can be made by appointment only. Please call 800-692-3274 to speak to a representative or to schedule a branch appointment. Appointments can also be scheduled by completing the form below.
To help keep everyone safe and healthy, please do not visit our drive-thru or schedule an appointment if you are sick or have been exposed to those who are sick. We appreciate your patience and understanding during this public health crisis.
Here is a guide to help you determine the best way to conduct your business while our lobbies are closed.
Peace of Mind
Although we temporarily must alter how we do business to help protect our members and staff, rest assured Crane Credit Union is financially safe and sound. We are well-prepared to service all your financial needs now and in the future.
We would like to take this opportunity to remind you of all the electronic services available and encourage you to use them as an alternative to visiting a branch. Online and mobile banking offers several services including balance and transaction inquiries, transfers, loan payments, bill payment, mobile deposit, e-Statements and loan applications. You have access to Crane Credit Union ATMs, as well as a network of approximately 4,800 no-fee ATMs across the country. We also have electronic delivery options for your lending needs and a link on our website to open an account.
Member Assistance Solutions
Delinquent Loan Solutions: You may be eligible to defer payments on your loan without negatively impacting your credit.
Waiver of Loan Skip Payment Fee: Skip Payment terms and conditions apply.
Emergency Skip Payments and Temporary Limit Increases for Visa Credit Cards
Waiver of Early Withdrawal Penalty on Certificates
Loan Assistance: 90-Day One Pay Loan at 4.00% APR for qualified borrowers.
High-Yield Checking Allowance: No debit card transaction requirement to obtain dividend.
*Limited time only. Assistance is subject to change at any time. Restrictions apply.
Please contact us at 800-692-3274 for additional information regarding these solutions.
It seems now with every national event, bad actors are using it as an opportunity to spread malware and phishing campaigns. More than ever, it is important that you remain vigilant to emails that purport to provide information regarding the recent outbreak. These emails may be offering information or may even request your information. Whatever the case, it is important that you do not click on or interact with these emails, simply delete them. Remember: Crane Credit Union will never contact you to ask for personal or account information.
For continuing information and updates on our response to COVID-19, please pay close attention to our website, emails and social media posts on Facebook, Instagram and Twitter. You may also contact us at 800-692-3274 for questions and concerns.