You've got questions? We've got the answers! The Frequently Asked Questions(FAQ) page is here to help you quickly and efficiently find answers to common questions and problems about Web Connect. If the FAQ page does not resolve your problem, click here, for a list of contact information.
How do I sign up?
You can sign up for Web Connect at any of our branch locations
. Once Member Service establishes your password, you will be advised to change it when you first login. Visit your local branch today for Web Connect access. back to top
What is the minimum and maximum length of my password?
Your password can be between 4 and 10 characters. Please remember that passwords are case sensitive and that three incorrect tries will freeze your access until you contact Member Services for assistance. back to top
Is my Web Connect password the same as my Audio PIN number?
No, your Web Connect password and Audio Connect PIN are not the same. you may choose to set them the same for personal convenience, but they are not the same code. back to top
Why do I get a security warning stating the certificate is expired or invalid?
The system is verifying that the security certificate is current. It does this by looking at your computer's date and checks that against the date on the certificate. If your computer's date is not set to the current date you may get this warning. To avoid getting this warning check to make sure that your computer's date is set to the current date. PC users can do this by double clicking the clock in the bottom right hand corner of the screen. Make sure the month and year are correct. If they are not, change them by using the drop down menus and click apply and OK when finished. Mac user can go under the Apple Menu, into control panels, select date and time, and click on the date. Use the up and down arrows to change the month and year. Close the box and you're done!
If you are using an older browser, your 'root certificate' may have expired. If so, you can download the latest version of Netscape Communicator or Microsoft Internet Explorer free of charge. Click here
for the upgrade links. back to top
Why do I get an error about my security encryption level?
Web Connect requires 128-bit encryption. If you do not have 128-bit encryption, you will need to install it. If you are running Microsoft Internet Explorer go to the address below to learn more: http://www.microsoft.com/
If you are running Netscape you will have to download a browser with 128-bit encryption. you can download a browser at http://home.netscape.com/
If you are still experiencing problems, please contact Member Service for further assistance. back to top
I tried to access my account and I was informed my account was frozen. Why?
We allow three failed attempts before our system will lock your account. Once a successful attempt is made, the counter is set back to zero. This is to prevent password guessing. If you follow proper password choosing procedures, it is highly unlikely that anyone can guess your password in three attempts. If your access is locked, this will prevent you from signing on to Web Connect. Call into any branch ask for Member Service and have your account set back to normal. We will verify your identity and reset your access. back to top
I can't get into Web Connect. Help!
Make sure your browser accepts cookies
. Click Here to learn more about cookies. Once you have determined that your browser is accepting cookies, you should delete your temporary Internet files. If you are using Internet Explorer you can do this by selecting ' Internet Options' from the Tools menu. Then click the 'Delete Files...' button under the Temporary internet Files heading. Click the refresh button on your browser and try logging in. back to top
I have never logged in before. When I logged in for the first time, the system notified me that my last successful log in was on XX/XX/XXXX at XX:XX. Why is this happening?
The Web Connect and Audio Connect use the same account record in our system to track system use and set user privileges. The date being stated may be the last date you accessed Audio Connect or Web Connect. back to top
When I click on a link in Web Connect, I am not reaching the requested page. The system is saying that my account number or password is invalid. Why is this happening?
Your browser must be set to accept 'all cookies'. See the next question and answer for more details back to top
What are cookies?
Cookies are a very useful tool in maintaining state variables on the Web. Since HTTP is a "stateless" (non-persistent) protocol, it is impossible to differentiate between visits to a web site, unless the server can somehow "mark" a visitor. This is done by storing a piece of information in the visitor's browser. This is accomplished with cookies. Cookies can store database information, custom page settings, or just about anything that would make a site individual and customizable. A useful analogy is that cookies are very much like a "rain-check" of sorts. When you return, you pick up where you left off. Some cookies have expiration dates. When a cookie expires, your browser will simply erase it from your hard drive. Depending on where it came from, a cookie may expire tomorrow, next week, or the year 2003. Cookies with an expiration date are generally known as "persistent cookies," meaning they stick around for a while. A cookie that doesn't contain an expiration date will only last as long as your browser stays open. These are called "session cookies." When you close your browser, all session cookies silently disappear. Our Home Banking site uses session cookies. back to top
Does your site provide security to prevent my account information from being intercepted online?
Yes. We provide secure financial services through a protocol known as the Secure Sockets Layer. The Secure Sockets Layer prevents other computers along the route from eavesdropping by encrypting all data transmitted between our site and your computer. Intermediate computers would see each packet of information as a meaningless jumble of bytes. The sending end encrypts, or encodes, the data with one key before it is transmitted. The receiving end decrypts, or decodes, the data with another key.
Members that live in the United States can use browsers that support 128 bit keys. Cracking a 128 bit key would involve trying all 2128 combinations. Members that live abroad are currently restricted by the US Government to using browsers that support 40 bit keys. Cracking a 40 bit key would involve trying all 240 combinations, which is over one trillion combinations. A 40 bit key is less secure than a 128 bit key, but does provide an adequate level of security for member financial services. The Secure Sockets Layer validates the identity of our site to you through the use of a digital certificate. After you connect to our site in secure mode, our site sends your browser a signed digital certificate, which contains the name of our Web server, its public encryption key, the certificate's validity dates, the name of the certification authority that issued the digital certificate to our site, and an unforgettable digital signature. The digital certificate authenticates to you that you are indeed connecting to our site.
The Secure Sockets Layer ensures that the data transmitted between your computer and our site has not been tampered with through the use of Message Authentication Codes (MACs). A MAC is based on the actual data itself, similar to a checksum. This provides a quick way for the receiving end to verify that the data wasn't changed enroute. Our site requires that you use a browser that supports SSL and Cookies. back to top
Why does the URL for the Web Connect system site start with HTTPS://?
Our Home Banking is on a secure server. To access a secure server, HTTPS:// must precede the URL. Our digital certificate resides on our secure server. See the question and answer above. back to top
How does encryption work?
All the data that is passed back and forth over the Internet during your Web Connect session is encrypted and becomes a string of unrecognizable numbers before leaving your computer or our site. Our site and your browser hold the keys for solving the mathematical algorithms used to encrypt the data. Each time you establish a Web Connect session, our site and your browser agree on a random key that is used for that session. This makes it possible for the two computers to pass data back and forth and make it recognizable. back to top
What can I do to protect my accounts?
Even though we are making use of technology to keep your data safe as it passes over the Internet, you still play an important role in keeping your account safe. You should memorize your password. Do not write it down. Doing so may reveal it to others. It is a very good idea to change your password often, especially if you access Web Connect from work. We have made it easy for you to do this. When you are done with Web Connect or if you need to leave the computer, sign off. Our system will sign you off after 15 minutes of inactivity. However, if you sign off every time, you decrease the exposure window. back to top
Is there anything special with Macintosh computers as they relate to Web Connect?
You will need MS Internet Explorer 4.0 or newer, Netscape Navigator 3.0 or newer or AOL 3.0 or newer. back to top
What is a browser?
A browser is an application that enables your computer to visit World Wide Web sites and make sense of them. It can display the graphical as well as textual content on the internet. back to top
What browsers can I use?
Minimum Browsers Supported: Internet Explorer 8, Firefox 8, Chrome 16, Safari 5 back to top
What is .QIF?
.QIF stands for Quicken Import File. Quicken and Microsoft Money can import data saved in the QIF format. When you download transaction history (Quicken Download) from your account, the data is in this format. back to top
When I try to download a Quicken file, the account information appears in a Browser window, and it will not allow me to save it as a .QIF file. Why?
If you are using Internet Explorer 5.5, installing service pack 2 for IE should fix the problem, Click here
to go to Microsoft and download the service pack. You can also try the following.
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- Choose to open the document when the Open dialog box comes up.
- Click Save As on the File menu after the document opens to save the document to the computer. The file will now save with the proper name and extension, which will allow you to import it into either Quicken or Money.
Can I access Web Connect directly through Quicken or Microsoft Money?
Yes, you can access your financial information directly from within Inutit's Quicken software, Version 4 and above. You can choose Crane Federal Credit Union from the list of institutions within the Quicken software and provide your credentials. Once setup is complete, Quicken will log into our web server and retreive the data you request. The method used to process the data is controlled by your personal setup within the Quicken software. We currently do not provide for direct access from MS-Money. back to top
Can Quicken's or Microsoft Money's Bill Payment service be used through Web Connect?
No. However, using Home Banking does not prevent you from using these services through other means. back to top
Can I do automatic reconciliation with Quicken or Money?
We currently offer the Intuit Quicken Web Connect feature that links Quicken directly to our online informaion site. You can choose Crane Federal Credit Union from the list of financial institutions within Quicken and provide you credentials and Quicken will log into the site and retreive your financial data. The method that this information is processed is determined on your personal setup within the Quicken software.
We currently support only the download feature for MS-Money. back to top
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Long Distance Toll Free -
outside local calling area of any branch
24 Hour Crane FCU AudioConnect
Long Distance Toll free
| || |
Any local branch number
Lost or Stolen Credit Card
Lost or Stolen Debit Card
Routing and Transit Number
Members can speak to an employee between 7:30 a.m. and 4 p.m. Monday through Thursday and between 7:30 a.m. and 6 p.m. on Friday.