You’ve got questions? We’ve got the answers! The Frequently Asked Questions (FAQ) page is here to help you quickly and efficiently find answers to common questions and problems about Web Connect. If the FAQ page does not resolve your problem please give us a call at 1-800-692-3274.
You can sign up for Web Connect at any of our branch locations. Once Member Services establishes your password, you will be advised to change it when you first login. Visit your local branch today for Web Connect access.
Your password can be between 4 and 10 characters. Please remember that passwords are case sensitive and that three incorrect tries will freeze your access until you contact Member Services for assistance.
No, your Web Connect password and Audio Connect PIN are not the same. You may choose to set them the same for personal convenience, but they are not the same code.
The system is verifying that the security certificate is current. It does this by looking at your computer’s date and checks that against the date on the certificate. If your computer’s date is not set to the current date you may get this warning. To avoid getting this warning check to make sure that your computer’s date is set to the current date. PC users can do this by double clicking the clock in the bottom right hand corner of the screen. Make sure the month and year are correct. If they are not, change them by using the drop down menus and click apply and OK when finished. Mac users can go under the Apple Menu, into control panels, select date and time, and click on the date. Use the up and down arrows to change the month and year. Close the box and you’re done!
If you are using an older browser, your “root certificate” may have expired. If so, you can download the latest version of Netscape Communicator or Microsoft Internet Explorer free of charge.
Web Connect requires 128-bit encryption. If you do not have 128-bit encryption, you will need to install it. If you are running Microsoft Internet Explorer go to this address to learn more: www.microsoft.com. If you are running Netscape you will have to download a browser with 128-bit encryption. You can download a browser at: http://home.netscape.com/.
If you are still experiencing problems, please contact Member Service for further assistance.
We allow three failed attempts before our system will lock your account. Once a successful attempt is made, the counter is set back to zero. This is to prevent password guessing. If you follow proper password choosing procedures, it is highly unlikely that anyone can guess your password in three attempts. If your access is locked, this will prevent you from signing on to Web Connect. Call into any branch, ask for Member Service, and have your account set back to normal. We will verify your identity and reset your access.
Make sure your browser accepts cookies. You can read more about “cookies” below. Once you have determined that your browser is accepting cookies, you should delete your temporary Internet files. If you are using Internet Explorer you can do this by selecting “Internet Options” from the tools menu. Then click the “delete files” button under the Temporary Internet Files heading. Click the refresh button on your browser and try logging in.
The Web Connect and Audio Connect use the same account record in our system to track system use and set user privileges. The date being stated may be the last date you accessed Audio Connect or Web Connect.
Your browser must be set to accept “all cookies”. See the next question and answer for more details.
Cookies are a very useful tool in maintaining state variables on the Web. Since HTTP is a “stateless” (non-persistent) protocol, it is impossible to differentiate between visits to a web site, unless the server can somehow “mark” a visitor. This is done by storing a piece of information in the visitor’s browser. This is accomplished with cookies. Cookies can store database information, custom page settings, or just about anything that would make a site individual and customizable. A useful analogy is that cookies are very much like a “rain-check” of sorts. When you return, you pick up where you left off. Some cookies have expiration dates. When a cookie expires, your browser will simply erase it from your hard drive. Depending on where it came from, a cookie may expire tomorrow, next week, or the year 2003. Cookies with an expiration date are generally known as “persistent cookies”, meaning they stick around for a while. A cookie that doesn’t contain an expiration date will only last as long as your browser stays open. These are called “session cookies”. When you close your browser, all session cookies silently disappear. Our Home Banking site uses session cookies.
Yes. We provide secure financial services through a protocol known as the Secure Sockets Layer (SSL). The Secure Sockets Layer prevents other computers along the route from eavesdropping by encrypting all data transmitted between our site and your computer. Intermediate computers would see each packet of information as a meaningless jumble of bytes. The sending end encrypts, or encodes, the data with one key before it is transmitted. The receiving end decrypts, or decodes, the data with another key.
Members that live in the United States can use browsers that support 128 bit keys. Cracking a 128 bit key would involve trying all 2128 combinations. Members that live abroad are currently restricted by the US Government to using browsers that support 40 bit keys. Cracking a 40 bit key would involve trying all 240 combinations, which is over one trillion combinations. A 40 bit key is less secure than a 128 bit key, but does provide an adequate level of security for member financial services. The Secure Sockets Layer validates the identity of our site to you through the use of a digital certificate. After you connect to our site in secure mode, our site sends your browser a signed digital certificate, which contains the name of our Web server, its public encryption key, the certificate’s validity dates, the name of the certification authority that issued the digital certificate to our site, and an unforgettable digital signature. The digital certificate authenticates to you that you are indeed connecting to our site.
The Secure Sockets Layer ensures that the data transmitted between your computer and our site has not been tampered with through the use of Message Authentication Codes (MACs). A MAC is based on the actual data itself, similar to a checksum. This provides a quick way for the receiving end to verify that the data wasn’t changed enroute. Our site requires that you use a browser that supports SSL and Cookies.
Our Home Banking is on a secure server. To access a secure server, https:// must precede the URL. Our digital certificate resides on our secure server. See the question and answer above.
All the data that is passed back and forth over the Internet during your Web Connect session is encrypted and becomes a string of unrecognizable numbers before leaving your computer or our site. Our site and your browser hold the keys for solving the mathematical algorithms used to encrypt the data. Each time you establish a Web Connect session, our site and your browser agree on a random key that is used for that session. This makes it possible for the two computers to pass data back and forth and make it recognizable.
Even though we are making use of technology to keep your data safe as it passes over the Internet, you still play an important role in keeping your account safe. You should memorize your password. Do not write it down. Doing so may reveal it to others. It is a very good idea to change your password often, especially if you access Web Connect from work. We have made it easy for you to do this. When you are done with Web Connect or if you need to leave the computer, sign off. Our system will sign you off after 15 minutes of inactivity. However if you sign off every time, you decrease the exposure window.
You will need MS Internet Explorer 4.0 or newer, Netscape Navigator 3.0 or newer, or AOL 3.0 or newer.
A browser is an application that enables your computer to visit World Web sites and make sense of them. It can display the graphical as well as textual content on the internet.
Minimum Browsers Supported: Internet Explorer 8, Firefox 8, Chrome 16, and Safari 5
.QIF stands for Quicken Import File. Quicken and Microsoft Money can import data saved in the QIF format. When you download transaction history (Quicken Download) from your account, the data is in this format.
If you are using Internet Explorer 5.5, installing service pack 2 for IE should fix the problem. Go to Microsoft and download the service pack. You can also try the following:
- Choose to open the document when the Open dialog box comes up.
- Click Save As on the File Menu after the document opens to save the document to the computer. The file will now save with the proper name and extension, which will allow you to import it into either Quicken or Money.
Yes, you can access your financial information directly from within Intuit’s Quicken Software, Version 4 and above. You can choose Crane Credit Union from the list of institutions within the Quicken software and provide your credentials. Once setup is complete, Quicken will log into our web server and retrieve the data you request. The method used to process the data is controlled by your personal setup within the Quicken software. We currently do not provide for direct access from MS-Money.
No. However, using Home Banking does not prevent you from using these services through other means.
We currently offer the Intuit Quicken Web Connect feature that links Quicken directly to our online information site. You can choose Crane Credit Union from the list of financial institutions within Quicken and provide your credentials and Quicken will log into the site and retrieve your financial data. The method that this information is processed is determined on your personal setup within the Quicken software.
We currently support only the download feature for MS-Money.
Our routing and transit number is 283977688.
Long Distance Toll Free (outside local calling area of any branch): 800-692-3274
Long Distance Toll Free: 800-642-9538
24 Hour Crane AudioConnect: any local branch number, option 1
Lost or Stolen Credit Card: 800-289-5939
Lost or Stolen Debit Card: 866-820-1985
Members can speak to an employee between 7:30 am and 4:00 pm Monday through Thursday and between 7:30 am and 6:00 pm on Friday.