Welcome to Crane Credit Union!
On December 12, 2020, your account with Community State Bank transitioned to Crane Credit Union. Crane CU is a full-service financial institution that offers a wide array of products and services to meet your needs.
We are honored to have the opportunity to be your financial services provider and we look forward to providing you with the great products and excellent services that Crane Credit Union is known for.
Our goal is to make your transition to Crane CU as smooth as possible. In the event of an issue with your account, Crane CU staff, and our new team members from Community State Bank, will be happy to help in every way possible.
* Attention Debit Cardholders. There has been a slight delay in the mailing of your Crane Visa Debit Card. If you have not received your card by Monday, December 14th and do not want to wait for it to arrive by mail, you can visit our Poseyville branch to receive a card there.
* Lobby Notice- All Posey County branch lobbies will be open the week of December 14th to help resolve any account and loan issues from the CSB conversion. Please wear a mask when entering the lobbies and adhere to social distancing guidelines. Thank you.
For your reference, here are the documents Crane has sent to all current Community State Bank customers.
Will my account number change?
Yes. Customers will be issued new account numbers. Crane will keep this transition as simple as possible.
How will I be able to access my account?
You will continue to have access to your account at the current Community State Bank branch offices and ATM locations. You will also maintain access to your account via the Crane Online Banking portal. Immediately following the Conversion Date, you will have access to all of Crane’s branch locations and ATMs as well as 5,000 different credit union locations nationwide through the CO-OP Shared Branch Network. As an added benefit, you will also be able to utilize the STAR Network, which gives cardholders access to their money at over 2 million retail and ATM locations across the United States. In addition to that, you have access to Alliance One ATMs nationwide. The Alliance One network provides over 4,800 surcharge free ATMs nationwide.
Getting Started with Online Banking
Online Banking with Crane is the easy, free and secure way to view your accounts, transfer money, make loan payments and track spending. After establishing your Crane online account, you can then download and use the Mobile app, sign up for Bill Pay and enroll in eStatements.
Download the Mobile App
Download the mobile app and log in with your new Crane Connect username and password to use the mobile app.
Will I still be able to use my debit card?
You will be issued a new Crane CU Visa debit card that will arrive before December 11th.
Your Community State Bank debit card will be deactivated on Friday, December 11th at 2:30 pm CT/3:30 pm ET.
You may be able to activate your new Crane CU debit card as early as the afternoon of Saturday, December 12th. However, if your card does not work, it can be activated for use beginning Monday, December 14th. Please prepare and plan accordingly to be without your current Community State Bank or your new Crane CU debit card for the above-mentioned time period.
To activate your new Crane CU debit card, call the phone phone number listed on the sticker on the front of the card and follow the instructions. You may also select your individual PIN # at this time as one will not be issued automatically.
Once you activate your new card, you will need to destroy your old card.
Your debit card number will be changing, so once you receive your new card you will need to update any automatic payments you have set up.
Will I still be able to use my current checks?
Yes you will be able to use your current checks. Soon after the Conversion Date, you will be issued new checks by Crane which will contain your new account number and routing number. Your initial checks will be automatically ordered for you at no cost and mailed to the address listed on your account. However, if you currently have more than one box of checks in your supply, you may continue using those for several months.
When the transaction is complete, will my direct deposit still work?
Your direct deposit and regular automated withdrawals will continue to work without interruption.
Will there be any changes to my account notices and statements?
All your account notices and statements will be updated to Crane’s user-friendly format when the transaction is complete. You will receive a final Community State Bank statement reflecting activity through the Closing Date. All transactions occurring after the Closing Date will be reflected on your new statement from Crane.
How will this affect my rates and service charges?
Shortly following the Closing Date, on December 11, 2020, Community State Bank’s system is expected to be integrated with Crane’s. On the Conversion Date, the rates and fees convert to Crane’s structure. The timing for rates varies according to the product or service:
- Deposit accounts, other than Certificates of Deposit (CDs), will automatically begin earning interest at Crane’s rates following the Closing Date.
- CDs will continue to earn interest at the rate contracted with Community State Bank. If renewed, they will renew at Crane’s rates.
- Loan interest rates remain as defined currently in your loan agreements unless the loan is refinanced.
Will my deposits continue to be federally insured?
Crane is insured by the National Credit Union Administration (NCUA) through the National Credit Union Share Insurance Fund. Your deposits will continue to be federally insured to the maximum amount available – currently to at least $250,000 per member and backed by the full faith and credit of the United States government.
Who do I contact if I have additional questions?
If you have questions, please call Crane Credit Union at (800) 692-3274 or contact your branch location. You may also submit a question using the form below.
Disclaimer: Links to other websites found here are provided to assist in locating information. Crane does not provide, and is not responsible for, the product, service, or overall website content available at a third party site. Crane neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site. Crane’s privacy policies do not apply to linked websites. You should consult the privacy disclosures on any linked site for further information.